FAQs
Frequently Asked Questions
What size should I order?
All bracelets are made to a standard 6.5" which is an adult small — unless otherwise stated. Depending on the size of the beads, the fit can be snug or loose and is noted with each piece.
For the Children's and Men's Collection, those sizes are noted in the listing description.
If you would like a different size, please refer to the size chart and make a note during checkout.
Wrist Measurement / Size / Bracelet Size
6.25" ~ 7" / Small / 6.5"
6.75" ~ 7.5" / Medium / 7"
7.25" ~ 8" / Large/XL / 7.5"
To measure: Take a piece of string (floss, shoe lace, chord, etc.), wrap it around your wrist comfortably to take a measurement, then place it on a measuring tape.
How long will shipping take?
Please allow 5-8 business days for me to get your package in the mail after your purchase. Once it is delivered to the post office and you receive a tracking number, please be patient!
What is your return/exchange policy?
Due to the personalized one-of-a-kind nature of all my pieces, I do not accept returns or exchanges. All measurements are listed in detail above and in every product listing. Please measure and order accordingly to ensure that the piece will be the perfect fit for you!
All Flax & Fancy pieces are carefully tested and inspected for excellent quality prior to shipping. As stated within every product listing, when purchasing items with gemstones there is no such thing as perfect. Each stone has their own variation and look. Any scratches or inclusions in the stone is what makes each piece unique and one of kind! Embrace them and enjoy them in all their beauty!
Any damage or defect may be the result of the carrier(s) delivery of your purchase. If your piece has arrived with damage as result of shipping, please file a claim with the shipping service used. Please email flaxandfancy@gmail.com if you need assistance in doing so.
If you believe there is damage/defect that is not from a shipping incident, please email me at flaxandfancy@gmail.com with an image of your piece showing the damage/defect and I will contact you to discuss creating a similar replacement piece as soon as possible. In order for a replacement piece to be created, please contact me within 3 days of receiving your purchase.
How should I care for my piece?
All pieces are meant to be long lasting. Flax & Fancy bracelets and rings use gold-filled and sterling silver beads which will not tarnish and are hypoallergenic!
Flax & Fancy necklaces use gold plated and sterling silver chains, clasps and wires. Tarnishing can naturally occur with wear. If this happens, please wipe your piece with a jewelry polishing cloth and do not use cleaning solutions as the chemicals can damage the natural stones.
To keep the elasticity of your bracelets and rings intact, roll your bracelet and ring on and off your wrist and finger. Do not stretch or pull on them as over time that can create wear and tear.
To maintain the beauty of your pieces, please avoid exposure to salt water, swimming pools, perfume, oils and other chemicals.
Store your piece in a safe place such as a your Flax & Fancy jewelry bag, a jewelry box or cool, dry space.