FAQs

Frequently Asked Questions

What size should I order?

Each listing includes detailed sizing information, but here’s a quick guide to help you find your perfect fit:

Bracelet Sizing Guide:

How to Measure:
Use a piece of string, floss, or cord and wrap it comfortably around your wrist. Mark where it overlaps, then measure that length with a ruler or measuring tape.

Necklace Sizing Guide:

• 15"–16.5" → Choker style

• 17"–18.5" → Sits along the collarbone

How long will shipping take?

Please allow 5–8 business days for your order to be lovingly handcrafted, packaged, and mailed.
Once your package is on its way, you’ll receive an email with tracking information.

Need your piece sooner? ✨ Send me a message and I’ll do my best to accommodate a rush order!

What is your return/exchange policy?

Each Flax & Fancy piece is carefully handcrafted and inspected for quality before shipping. Because natural gemstones are beautifully imperfect, tiny inclusions or variations in color and texture are completely normal — and part of what makes your piece one-of-a-kind. 

If you're not completely happy with your purchase, you have up to 7 days from the date of delivery to request a return.

Returns and exchanges are reviewed on a case-by-case basis.

Please note:

• Returns must be requested within 7 days of delivery and approved before being shipped back.
• Refunds are processed to the original payment method once the returned item has been received and inspected.
• Items showing signs of wear, damage, or missing components will not be eligible for a refund, unless the item arrived defective or incorrect.
• Custom or personalized pieces cannot be returned or exchanged, except where required by law.
• Return shipping costs are the customer's responsibility unless the item arrives damaged or incorrect.

How should I care for my jewelry?

Flax & Fancy pieces are thoughtfully handcrafted with natural gemstones and beautiful metal accents. A little care goes a long way in keeping your jewelry looking its best!

Bracelets:
Crafted with gold-filled and sterling silver beads, selected for their quality and lasting beauty.

• Roll your bracelets on and off gently — don't stretch or pull.

• Avoid contact with water, perfumes, lotions, oils, and chemicals to preserve the gemstones, metal accents, and elastic.

Rings:
Crafted with gold- and/or silver-plated beads for beautiful, everyday wear.

• Roll your rings on and off gently — don't stretch or pull.

• Avoid water, perfumes, lotions, and chemicals to protect the plated finish.

• Handle with care, as plating may naturally wear over time.

Necklaces:
Crafted with gold-filled and sterling silver beads, along with gold-plated sterling silver and sterling silver chains, clasps, and wires, depending on the design.

• Tarnishing and natural wear may occur over time, particularly with plated components.

• Avoid prolonged contact with water, perfumes, lotions, and chemicals.

• Avoid chemical cleaners, as they can damage natural gemstones and delicate plating.

Storage Tip:
Keep your jewelry in a soft pouch, jewelry box, or a cool, dry place — like your Flax & Fancy bag — to protect it from moisture and scratches.