FAQs

Frequently Asked Questions

What size should I order?

Each listing includes detailed sizing information, but here’s a quick guide to help you find your perfect fit:

Bracelet Sizing Guide:

Wrist Measurement Size Bracelet Size
6.5" – 7" Small 7"
7" – 7.5" Medium 7.5"
7.5" – 8" Large 8"

How to Measure:
Use a piece of string, floss, or cord and wrap it comfortably around your wrist. Mark where it overlaps, then measure that length with a ruler or measuring tape.

Necklace Sizing Guide:

  • 15"–16.5" → Choker style

  • 17"–18.5" → Sits along the collarbone

How long will shipping take?

Please allow 5–8 business days for your order to be lovingly handcrafted, packaged, and mailed.
Once your package is on its way, you’ll receive an email with tracking information.

Need your piece sooner? ✨ Send me a message and I’ll do my best to accommodate a rush order!

What is your return/exchange policy?

Each Flax & Fancy piece is carefully handcrafted and inspected for quality before shipping. Because natural gemstones are beautifully imperfect, tiny inclusions or variations in color and texture are completely normal — and part of what makes your piece one-of-a-kind. 💎

If you’re not completely happy with your purchase, please reach out within 3 days of receiving your order.

Returns and exchanges are reviewed on a case-by-case basis.

Please note:

  • Refunds are processed once the item is received back in its original condition.

  • Items missing components (e.g., one earring) or returned damaged will not be eligible for refund.

How should I care for my jewelry?

Flax & Fancy pieces are made to last — but a little care goes a long way!

Bracelets & Rings:
Crafted with gold-filled and sterling silver beads, which are hypoallergenic and resistant to tarnishing.

  • Roll your bracelets and rings on and off gently — don’t stretch or pull.

  • Avoid contact with water, perfume, oils, and chemicals.

Necklaces:
Made with gold-plated and sterling silver chains, clasps, and wires.

  • Tarnishing can naturally occur with wear. Simply polish gently with a jewelry cloth.

  • Avoid using chemical cleaners, as they can damage natural gemstones.

Storage Tip:
Keep your jewelry in a soft pouch, jewelry box, or a cool, dry place — like your Flax & Fancy bag — to protect it from moisture and scratches.